A property management company lists top tenant complaints
September 21, 2018
Being and becoming a landlord comes with certain responsibilities, both towards your property and tenant. The easiest way to deal with those responsibilities is to delegate them to a professional property management company like Accl Property Management.
Some people prefer dealing with their property and tenant by themselves. As a landlord, you have to assume some responsibility for maintaining your property and making major repairs. However, your tenant also has responsibilities like keeping the property in good order and making minor repairs. In this article, we will list the most common tenant complaints that you don’t have to deal with as a landlord.
Complaints from tenants on rental properties
The toilet is backing up, a light bulb is burnt out, the dryer isn’t working properly:
The solution to these complaints seems obvious but how are you supposed to respond to queries like this from your tenant? If you had checked how well all these items/appliances were working before renting out the unit, the problem is minor. However, if the problem turns out to be more serious or indicates a more serious problem with wiring or plumbing, then you do have the responsibility to repair the problem.
The toilet is backing up:
If the toilet is backing up this can be a more serious and unpleasant complaint to deal with. Generally, it is fairly simple to deal with and is not an indication of a larger plumbing problem. Usually, the problem is caused by trying to flush things that shouldn’t be flushed, or by overloading the toilet. A plunger is likely to solve the problem but if the clog persists it may be necessary to call a plumber. Unless the problem is caused by an actual plumbing defect, it’s up to the tenant to make that call and foot the expense.
A light bulb is burnt out:
This complaint is not your responsibility as a light bulb is considered a consumable, meaning that the tenant is responsible for replacing the bulb. If you get this complaint from you tenant simply advise them to purchase a bulb with the same wattage that was in the light fixture previously.
The dryer isn’t working properly:
If the dryer isn’t drying at full efficiency you can suggest to your tenants that the solution is most likely simple. The most common issue with this tenant complaint is that no one is clearing the lint trap on a regular basis or overloading the dryer with too many clothes. Another main issue with this complaint could be that the article of clothing your tenant is washing may require two dry cycles instead of one.
You do have responsibilities as a landlord. However, you are not responsible for every minor repair to your property. Outlining the tenant’s responsibilities when it comes to repairs at the time they move in can help avoid any future conflicts. Property maintenance is shared between the landlord and tenant.
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