How to Handle a Tenant's Request for Repairs: A Guide for Landlords
October 14, 2025
As a landlord, handling tenant requests for repairs is an essential part of maintaining a positive landlord-tenant relationship and ensuring the property remains in good condition. In this article, we'll outline the steps to follow when handling a tenant's request for repairs.
Step 1: Respond Promptly
When receiving a repair request, respond to the tenant in a timely manner. This shows that you value their concerns and helps prevent minor issues from becoming major problems.
Step 2: Assess the Situation
Gather information about the issue, including:
1. Description of the problem: Ask the tenant to provide a detailed description of the issue.
2. Location: Identify the location of the problem.
3. Photos or videos: Request photos or videos to help assess the situation.
Step 3: Determine Responsibility
Review the lease agreement to determine who is responsible for the repair. Typically, landlords are responsible for:
1. Maintenance and repairs: Landlords are usually responsible for maintaining the property and performing repairs.
2. Wear and tear: Determine if the issue is due to normal wear and tear or tenant negligence.
Step 4: Prioritize the Repair
Prioritize the repair based on:
1. Urgency: Address emergency repairs (e.g., leaks, electrical issues) promptly.
2. Severity: Consider the impact on the tenant's living conditions.
3. Cost: Determine the cost of the repair and whether it's covered by insurance.
Step 5: Communicate with the Tenant
Keep the tenant informed about:
1. Repair schedule: Provide a timeline for the repair.
2. Progress updates: Keep the tenant updated on the status of the repair.
3. Contact information: Provide contact information for the repair person or company.
Step 6: Document the Repair
Keep a record of:
1. Request: Document the tenant's request.
2. Assessment: Record your assessment of the situation.
3. Repair: Document the repair, including before and after photos.
Best Practices
1. Regular maintenance: Regularly inspect and maintain the property to prevent issues.
2. Clear communication: Communicate clearly with the tenant throughout the process.
3. Timely response: Respond promptly to repair requests.
By following these steps and best practices, you can handle tenant requests for repairs efficiently and effectively, maintaining a positive landlord-tenant relationship and protecting your investment.